Change the number of rings on your office phone

This article contains step-by-step instructions for changing the number of times that your phone rings before the call is forwarded to voicemail through use of the Mitel Connect app. If you don't already have the app downloaded onto your computer, you can find a knowledge base article on this Support portal site.

Change the number of rings on your office phone

Open the Mitel Connect app on your computer.

1. Click in the area where your name and phone extension appear to expand the Dashboard window pane.
   
   
    
2. Select Call Routing from the left sidebar.
   
   
    
3. Click on the green-colored Change button to the right of the text “ ‘X number of rings’ before incoming calls are routed to voicemail.”
   
   
    
4. On the Availability Routing tab, you can set the following:
   1. Select Forward the call to my voicemail
   2. From the rings before forwarding dropdown box, select the number of rings that you want the phone to ring for before the call is forwarded to your voicemail.
   3. Finally, click the green-colored Save button in the lower, right-hand corner.