Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Questions
Search the client portal
Search
Sign In
Show Applications Menu
Technical Support
Sign In
Search
Lynchburg Support
Computer Labs
Services
Knowledge Base
Questions
More Applications
Service Catalog
Security and Safe Computing
Anti-Virus, Malware, and Phishing Support
Anti-Virus, Malware, and Phishing Support
Show Help
For All Fields
Hide Help
For All Fields
Request assistance in regards to suspected malware, virus, or phishing.
Title of Issue
A short description to explain the nature of a ticket.
Email Address
Best Phone Number to Reach You
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
What device are you using? Is it owned by the university or a personal device?<br /><br />If a university device, do you have the asset tag number (red sticker)?<br /><br />When did this start happening?<br /><br />Describe the issue in detail?<br /><br />What network are you on when the issue occurs?<br /><br />What browser are you using?
Attach any screenshots of issue, if you can.
File attachments associated with the ticket.
Browse...
When is a good day for us to contact you regarding this issue?
(mm/dd/yyyy)
Impact
The impact, in terms of number of individuals, of a ticket.
Affects User
Affects Classroom
Affects Lab
Affects Group
Affects Department
Affects Organization
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code