Service Catalog

Categories (10)

Accounts and Access

Information about your University of Lynchburg accounts, access to administrative and business applications, requesting a new account, and more.

Computer and Device Support

Help with your existing computer, monitor, tablet, mobile, or other device including mine and keyboards.

Printer Support

Request service for an existing printer.

Email, Calendar, and Collaboration

Get support for your email, calendar, collaboration tools, and related services such as distribution lists, resource calendars, or shared mailboxes.

Telephone and Voicemail

Request activations, changes, or repairs to phone communications or request help with Mitel phone software.

Teaching, Learning, and Classroom/Lab Support

Get help with LMS, including setting up new courses; report issues or request assistance in any of our classrooms our computer labs; request new software installations in the computer labs.

Network and Wireless Connectivity

Gain access to the wired and wireless networks, help with remote access, or request a new network service activation.

Security and Safe Computing

Learn about our IT security policies, data integrity and compliance; report viruses, malware, or email phishing.

Services (2)

General Support

Use this for a general help question not defined elsewhere

Help Desk Walk-In

Used for walk-in customers in the ITR Help Desk.