Service Catalog

Categories (10)

Accounts and Access

Information about your University of Lynchburg accounts, access to administrative and business applications, requesting a new account, and more.
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Computer and Device Support

Help with your existing computer, monitor, tablet, mobile, or other device including mine and keyboards.
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Printer Support

Request service for an existing printer.
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Email, Calendar, and Collaboration

Get support for your email, calendar, collaboration tools, and related services such as distribution lists, resource calendars, or shared mailboxes.
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Software and Applications

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Telephone and Voicemail

Request activations, changes, or repairs to phone communications or request help with Mitel phone software.
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Teaching, Learning, and Classroom/Lab Support

Get help with LMS, including setting up new courses; report issues or request assistance in any of our classrooms our computer labs; request new software installations in the computer labs.
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Network and Wireless Connectivity

Gain access to the wired and wireless networks, help with remote access, or request a new network service activation.
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Security and Safe Computing

Learn about our IT security policies, data integrity and compliance; report viruses, malware, or email phishing.
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Audio/Visual

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Services (2)

General Support

Use this for a general help question not defined elsewhere

Help Desk Walk-In

Used for walk-in customers in the ITR Help Desk.