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Anti-Virus, Malware, and Phishing Support
Anti-Virus, Malware, and Phishing Support
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Request assistance in regards to suspected malware, virus, or phishing.
Title of Issue
A short description to explain the nature of a ticket.
Anti-Virus Support - Sub Category
Virus/malware detected
Update failure
Quarantine management
Email Address
Best Phone Number to Reach You
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
What device are you using? Is it owned by the university or a personal device?<br /><br />If a university device, do you have the asset tag number (red sticker)?<br /><br />When did this start happening?<br /><br />Describe the issue in detail?<br /><br />What network are you on when the issue occurs?<br /><br />What browser are you using?
Attach any screenshots of issue, if you can.
File attachments associated with the ticket.
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When is a good day for us to contact you regarding this issue?
(mm/dd/yyyy)
Impact
The impact, in terms of number of individuals, of a ticket.
Affects User
Affects Classroom
Affects Lab
Affects Group
Affects Department
Affects Organization
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Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code